Job Title: L1 Search Evaluator/Content Moderator

Location: Mexico City

Role Overview:

L1 Search Evaluators/ Content Moderator are the frontline specialists responsible for assessing search quality and investigating user feedback to improve Client’s algorithms and search products.

Key Responsibilities:

● Search Quality Assessment: Review and categorize "bad cases" to help search products and algorithms improve.

● User Feedback Investigation: Analyze user search requirements through data and direct feedback.

● Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.

● Policy Application: Read and apply 20-page long policies to daily evaluation tasks.

Required Qualifications:

● Experience: 1+ years of experience in conducting evaluations or data labeling.

● Language: High English Proficiency (Reading, Writing, and Speaking).

● Technical Skills: Proven ability to navigate, troubleshoot, and maximize the utility of internal platforms.

● Cultural Knowledge: In-depth understanding of pop culture and Internet usage habits.

● Commitment: Ability to work a 40-hour weekly schedule with a 1-hour turnaround SLA.

Preferred Qualifications:

● Experience in search-related or Internet-related business.

● Background in content moderation or user feedback operations.

● Heavy social media user.

Epsilon Solutions Ltd.

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