Train in office with future work from home opportunities possible!

Job Summary

Introduce and promote the Hyatt Vacation Club brands to reserve dates for vacation ownership preview packages over the phone.
Answer questions about vacation destinations and resort facilities and services.
This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
Verify individuals or couples meet the eligibility requirements.
Vacation Advisors leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.
Confidently ask the potential owner to reserve dates for the package.
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
Vacation Advisors must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

HVC Mexico Call Center

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