In Odoo we believe in diversity, inclusion and excellence in customer service.

We are looking for passionate people who share our vision and are willing to make a difference

This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!!

About the job:

Odoo is the world's top open-source ERP SaaS, and Functional Support is the key to our future success!

We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.

Responsibilities:

Become an expert on all of the features and functions within Odoo's software applications
Provide expertise to clients seeking to use Odoo applications effectively
Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls
Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
Gather feedback: our product team loves to crank out features that our users are asking for
Boost Customer Satisfaction and productivity.

Must-Have:

Bachelor's degree
Passion for software products
Bilingual proficiency
Ability to communicate technical concepts clearly and effectively, both written and orally
Ability to learn
Critical learning and social setting.

Nice to Have:

Business experience at an ERP
Experience/knowledge with tickets-support
Sociable and outgoing

What we offer:

Starting salary from $22,000 MXN (based on competencies and experience)
Flexible working hours
Hybrid work
Health insurance
Life insurance
Christmas bonus
Vacations
Unlimited sick-days
Extended maternity/paternity permission
Continuous training
Great work environment!
Sponsored events
Total Pass
Fruit, coffee and snacks
Wellness program

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

NOTE:

This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.

Tipo de puesto: Tiempo completo

Sueldo: $22,000.00 - $25,000.00 al mes

Beneficios:

Bebidas gratis
Días de maternidad superiores a los de la ley
Días de paternidad superiores a los de la ley
Días por enfermedad
Horarios flexibles
Programa de referidos
Seguro de gastos médicos mayores
Seguro dental
Seguro de vida
Servicio de gimnasio
Trabajo desde casa
Vacaciones adicionales o permisos con goce de sueldo

Pregunta(s) de postulación:

¿Cuál es tu expectativa salarial bruta?
¿Cuál es tu nivel de inglés? Básico (A1/A2), Intermedio (B1/B2) o Avanzado (C1/C2)

Escolaridad:

Licenciatura terminada (Obligatorio)

Lugar de trabajo: remoto híbrido en Miguel Hidalgo, CDMX

Odoo, Inc.

Vacantes recientes

Bilingual Customer Support Analyst