Key Responsibilities

Collections & Account Management

Track, record, and reconcile assigned customer accounts.
Contact past-due customers to request payment and resolve outstanding balances.
Process payments and assist with arranging payment timelines or installment plans when necessary.
Identify gaps in supporting documentation or invoices and notify the assigned collector.

Invoice & Documentation Management

Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
Ensure all paperwork is accurate, complete, and available to support timely collections.

Reporting & Data Analysis

Administrative Support & Continuous Improvement

Support the Collections Team with administrative duties related to accounts receivable.
Participate in continuous improvement initiatives to increase efficiency and accuracy within the team.

Minimum Requirements

Bachelors Degree
3 years of experience in collections, accounts receivable, billing, customer service, or a related administrative role.
Basic understanding of invoicing, payment processing, and account reconciliation.
Ability to work with datasets (Excel, CSV files, BI tools) and create simple reports.
Strong communication skills for contacting customers regarding past-due accounts.
Ability to multitask, meet deadlines, and maintain accuracy in time-sensitive situations.
Proficiency with Microsoft Office (Excel, Outlook, Teams) and familiarity with accounting/ERP systems.

PROTRANS INTERNATIONAL LLC

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