About the Role:
We’re looking for a highly organized and technically minded CRM & Marketing Operations Associate to support campaign execution across multiple brands within our portfolio, as well as support and onboarding for new clients. This role will report directly to the Trivelta CRM Manager and the product manager for Bonus & Marketing Engineering. In this role, you will work closely with both marketing and engineering teams to ensure campaigns are delivered accurately, on time, and aligned with business goals.

This is an ideal role for someone who thrives at the intersection of operations, marketing
technology, and creative execution.

Key Responsibilities:

Assist in building, testing, and deploying campaigns across various channels: email, push, in-app messaging via Braze
Partner with product, engineering, and marketing teams to ensure CRM workflows are technically sound and meet user targeting requirements
Perform QA and troubleshooting for dynamic content, personalization logic, segmentation, and deliverability creative input abnormalities
Help maintain campaign calendars, documentation, and asset libraries across brands
Collaborate with lifecycle and promotional initiatives, contributing both operational and creative input
Support performance tracking, innovation, reporting, and flagging of issues or abnormalities

Qualifications:

Experience in CRM Operations, email marketing, automation, or a similar support function
Familiarity with Braze or a comparable CRM platform
Experience and/or interest in the American sports and casino gaming industry
Working knowledge of HTML, Liquid and player segmentation
Detail-oriented with strong organizational and problem-solving skills
Comfortable communicating across teams, including engineering
Passion for digital products in sports, gaming, or entertainment

Trivelta

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