Patient Service Representitive

Compass Pain and Wellness • Jornada completa • Ciudad de México, México, Mexico • MX$ 25k / Mes • Hace 4 semanas

Patient Service Representative (Bilingual English/Spanish)

Company: Compass Pain and Wellness, USA
Location: Remote / Work From Home
Schedule: Monday–Friday, 12:00 PM – 8:00 PM

About Us

Compass Pain and Wellness is a growing healthcare organization focused on helping patients receive high-quality pain management and wellness care. We are seeking a motivated and compassionate Patient Service Representative to join our team.

This role is ideal for someone who enjoys helping people, communicates professionally and confidently, and is comfortable working with technology in a fast-paced healthcare environment.

Position Summary

The Patient Service Representative is responsible for contacting patients, assisting with scheduling appointments, and completing basic intake responsibilities. This position serves as an important first point of contact for patients and plays a key role in creating a positive patient experience.

This is a fully remote/work-from-home position.

Responsibilities

Monitor the new patient queue
Immedietely contact patients by phone to schedule appointments
Perform basic patient intake and collect required information
Answer patient questions professionally and accurately
Document patient interactions in EMR and CRM systems
Verify and update patient demographic information
Coordinate with internal staff regarding scheduling and patient needs
Maintain professionalism and empathy in all patient communications
Follow company procedures and HIPAA/privacy guidelines

Qualifications

Fluent verbal and written communication skills in both English and Spanish
Excellent phone communication and customer service skills
Strong organizational and multitasking abilities
Comfortable learning and using technology platforms, including EMRs and CRMs
Ability to work independently in a remote environment
Reliable internet connection and quiet workspace
Previous healthcare, call center, scheduling, or customer service experience preferred but not required

Training

Experience with EMRs and CRMs is helpful, but we are willing to train the right candidate who demonstrates strong communication skills, professionalism, and the ability to learn quickly. Some basic medical knowledge would be fantastic, but we can also train you on this.

Schedule

Monday through Friday
12:00 PM – 8:00 PM

Benefits

Remote/work-from-home flexibility
Training and growth opportunities
Supportive team environment
Opportunity to make a positive impact on patients’ lives

How to Apply

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