Who We Are:
Cart.com is a rapidly growing eCommerce company with a strong emphasis on customer engagement and service excellence.
With a global presence—including offices in the United States, Poland, and Mexico—we proudly support a portfolio of internationally recognized brands. Our comprehensive solutions encompass marketplace implementation, eCommerce technology, and logistics, enabling brands to streamline their operations and enhance the customer experience.
Headquartered in Houston, Texas, Cart.com partners with leading top brands such, providing the infrastructure and strategic support essential for success in the digital commerce landscape.
Benefits
- Food vouchers
- 180-day contract, then open-ended
- 30-day bonus
- 35% vacation bonus
- Life and medical insurance
- Hybrid, Polanco, CDMX
- Competitive salary
The Role:
Production Support Specialist role focused on providing Level 1 IT support for Cart’s Fulfillment‑as‑a‑Service operations. Responsible for troubleshooting production issues, monitoring system health, executing operational tasks on Linux servers (SSH/CLI), querying production databases, and reviewing code to resolve data and system incidents. This role requires strong attention to detail, technical problem‑solving skills, and the ability to thrive in a fast‑paced, startup environment while collaborating effectively with cross‑functional teams.
What You’ll Do:
- Become a recognized technical expert with the Cart product set.
- Work with a team of production support specialists, providing issue resolution and performing troubleshooting.
- Present issues to the team when to address blockers
- Use resourcefulness and quick-thinking to troubleshoot new and critical technical issues
- Consult directly with internal parties on the solutions, aiding in any communication to clients.
- Utilize functional product and technical knowledge to educate, problem-solve, and deliver issue resolution to our clients and facilities.
- Participate in collective knowledge sharing through mentoring others.
Who You Are:
- 5+ years of proven experience
- English proficiency B2, C1, C2
- You have 2+ years' experience in production support
- You have experience with ERP (NetSuite, Magento, etc.), ecommerce (Shopify, etc.) or warehouse management systems (Manhattan Associates, etc.)
- Bachelor's Degree: Software Engineering, Computer System or related.
This position is open only to candidates who are legally authorized to work in Mexico. Visa sponsorship is not available for this role.
Job Type: Full-time
Pay: $50,000.00 - $51,000.00 per month
Work Location: In person
