Quality Evaluator

Dew Software • Jornada completa • Ciudad de México, MX • Hace 2 Días

Job Title: Quality Evaluator

Location: Mexico City (Onsite)

Job Type: Full-Time (FTE)

Role Overview

We are seeking detail-oriented and analytical professionals to join our team as L1 Search Evaluators. In this role, you will be responsible for assessing search quality, analyzing user feedback, and supporting improvements to search algorithms and overall user experience. As a frontline specialist, you will play a key role in enhancing the accuracy, relevance, and safety of search results.

Key Responsibilities

Search Quality Assessment: Review and evaluate search results, identifying and categorizing “bad cases” to improve algorithm performance.
User Feedback Analysis: Investigate user behavior and feedback to better understand search intent and requirements.
Optimization & Risk Identification: Recommend improvements to search results and identify potential trust, safety, and content risks.
Policy Adherence: Read, interpret, and apply detailed evaluation guidelines and policies to ensure consistent and accurate assessments.

Required Qualifications

Experience: Minimum 1 year of experience in data labeling, content evaluation, or similar roles.
Language Skills: High proficiency in English (reading, writing, and speaking).
Technical Skills: Ability to effectively use and troubleshoot internal tools and platforms.
Cultural Awareness: Strong understanding of internet trends, online behavior, and pop culture.
Availability: Ability to work a full-time schedule (40 hours per week) with quick turnaround times (1-hour SLA).

Preferred Qualifications