Job Title: L1 Search Evaluator/Content Moderator
Location: Mexico City/Monterrey/Guadalajara (Onsite)
Job Type: FTE
Role Overview:
L1 Search Evaluators are the frontline specialists responsible for assessing search quality and investigating user feedback to improve Client’s algorithms and search products. Key
Responsibilities:
● Search Quality Assessment: Review and categorize "bad cases" to help search products and algorithms improve.
● User Feedback Investigation: Analyze user search requirements through data and direct feedback.
● Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.
● Policy Application: Read and apply 20-page long policies to daily evaluation tasks. Required Qualifications:
● Experience: 1+ years of experience in conducting evaluations or data labeling.
● Language: High English Proficiency (Reading, Writing, and Speaking).
● Technical Skills: Proven ability to navigate, troubleshoot, and maximize the utility of internal platforms.
● Cultural Knowledge: In-depth understanding of pop culture and Internet usage habits.
● Commitment: Ability to work a 40-hour weekly schedule with a 1-hour turnaround SLA. Preferred Qualifications:
● Experience in search-related or Internet-related business.
● Background in content moderation or user feedback operations.
● Heavy social media user.
